SHIPPING & RETURNS
Please be advised that all of our products are handmade , all natural and high demand. Our average processing time is 5-14 business days before shipping. However in certain times where our demand is higher it can be 5-21 business days.
Please read dates for pre order items that have release dates.
When your package leaves Herbun Energy and is shipped to the correct address, it is no longer in our hands. If you do not receive it you are to file a claim. When done so the shipping company will refund you within 7-10 business days.
ANY ITEMS PURCHASED ONLINE, IN-STORE, OR AT POP-UP SHOPS ARE NON-RETURNABLE & NON REFUNDABLE.
It is our mission to provide you with the highest-quality of body care products with your services. In fact, you may like these products so much that you wish to use them every day! In the event you purchase any of our products for home use and find them to be defective, we will exchange any products within 7 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash or credit refunds for returned products, only exchanges for a defective item.